Overall CSI FY2025
86%
Avg 4.30 / 5
YoY Change
+2 pp
FY2024: 84% → FY2025: 86%
Respondents
226
All branches
Top Category
Delivery
89% in FY2025
Customer Satisfaction Index — FY2024 vs FY2025
Category scores as % of maximum. Overall CSI improved from 84% to 86%.
Category Scores (Filtered)
Average score by category on selected respondents.
Quality4.23 / 5 • 85%
Delivery4.44 / 5 • 89%
Service4.40 / 5 • 88%
Sustainability4.22 / 5 • 84%
Rating Distribution
Count of individual question responses at each rating (1–5).
Rating Distribution — FY2024 vs FY2025
Sustainability-section rating counts year over year. Growth is concentrated at rating 5.